Question 1

Which links does InstaGet support?

Accepted Answer

Paste a supported public post or profile link, or use an @username.

Question 2

How do I download content?

Accepted Answer

Paste a link or username, then choose a suggested person to see available options.

Question 3

Can I download private accounts?

Accepted Answer

No. Private accounts are not supported.

Question 4

What quality will I get?

Accepted Answer

Available download options depend on the source.

Question 5

How do carousel downloads work?

Accepted Answer

Available carousel slides can be selected separately.

Question 6

Why are some stories missing?

Accepted Answer

Stories and private accounts are not supported.

Question 7

Can I download full profiles?

Accepted Answer

Supported public profile lookups can create or refresh a People profile. Premium users may receive extra profile detail when available.

Question 8

Are there download limits?

Accepted Answer

Fresh social lookups use monthly Usage. Cached and failed requests do not reduce completed Usage.

Question 9

Why does a link fail?

Accepted Answer

The link might be private, removed, or formatted incorrectly. Try a direct post URL or check the account visibility.

Question 10

What is the Archive?

Accepted Answer

People Search is the directory for confirmed people and their public profile context.

Question 11

How is the Archive different from Personal Library?

Accepted Answer

Personal Library stores only People profiles you favorite. It does not store media, searches, downloads, or post activity.

Question 12

Do my saved items sync across devices?

Accepted Answer

Yes. When you are signed in, the People profiles you favorite are available from your Personal Library on any device.

Question 13

Can I remove items from my Library?

Accepted Answer

Yes. Remove saved People profiles from your Library at any time.

Question 14

How do I search the People Search?

Accepted Answer

Use a name, role, or keyword, then refine with filters like location, platform, source, or tags.

Question 15

What filters can I use?

Accepted Answer

Filter by roles, locations, industries, and connected platforms to narrow results quickly.

Question 16

What is on a people profile?

Accepted Answer

People profiles can show a bio, tags, news, social handles, and profile snapshots. Some profiles also include Relations and quiz features.

Question 17

How do I request a correction or removal?

Accepted Answer

Use the Privacy Request, Contact, or Report options to request review, correction, suppression, or removal of public data.

Question 18

How do I find a relation between two people?

Accepted Answer

Select two people by name, then choose Find relation. If both are in the current graph release, InstaGet shows the shortest meaningful paths available.

Question 19

What kinds of connections can appear?

Accepted Answer

A path can use structured links such as family relationships, shared films or projects, education, organizations, awards, events, and other public entities.

Question 20

How is the best path chosen?

Accepted Answer

InstaGet favors short, specific, well-supported connections and can show alternative paths when they add useful context.

Question 21

Why is a person marked Not processed yet?

Accepted Answer

The profile is searchable, but Relations is not available for it yet.

Question 22

Where does the relation data come from?

Accepted Answer

Published paths use reviewed structured Wikidata statements matched by exact identity. Wikipedia text may help discover candidates, but a text mention alone cannot create a connection.

Question 23

Are relation paths always complete?

Accepted Answer

Open the available evidence for each path.

Question 24

How does Birthdays Today work?

Accepted Answer

Browse profiles by birthday, then use the date picker to explore another date.

Question 25

Can I check a different date?

Accepted Answer

Use the date picker to browse dates where public birthday signals are available.

Question 26

How do I request a birthday removal?

Accepted Answer

Contact us with the profile link and details so we can review, correct, suppress, or remove public birthday data where appropriate.

Question 27

What is the News Map?

Accepted Answer

News Map highlights public news references when available so you can explore source context by country.

Question 28

How are Top Instagram Profiles ranked?

Accepted Answer

Rankings use follower counts and popularity signals.

Question 29

How often is the Top Profiles list updated?

Accepted Answer

We refresh rankings as public data changes, so the list can shift over time.

Question 30

Can I download posts from Top Profiles?

Accepted Answer

Open a profile and use a supported lookup when available.

Question 31

Which file types can I convert?

Accepted Answer

Everything Converter supports common image, video, audio, and document formats within file-size and format limits. Upload a file to see available outputs.

Question 32

How do conversions work?

Accepted Answer

Upload a supported file, choose the target format, and download the result once the conversion finishes.

Question 33

How long do you keep my files?

Accepted Answer

We aim to keep files only as long as needed to complete conversion and deliver the download.

Question 34

How do I extract sound from a video?

Accepted Answer

Open Extract Sound, upload a supported video you own or are allowed to process, and download the generated MP3.

Question 35

Which videos can Extract Sound process?

Accepted Answer

The dedicated tool accepts common MP4, MOV, WebM, MKV, AVI, MPEG, OGV, and FLV containers within the displayed size and duration limits. The video must contain an audio track.

Question 36

How are Extract Sound uploads protected?

Accepted Answer

Uploads use random private paths, strict byte and duration limits, archive and executable rejection, media-container inspection, bounded processing, and automatic temporary-file cleanup.

Question 37

Does Extract Sound keep my video?

Accepted Answer

The video and generated audio are temporary processing files. They are not published and are removed after processing and delivery.

Question 38

Why did my conversion fail?

Accepted Answer

Very large files or uncommon codecs can fail. Try a smaller file, a different format, or re-upload.

Question 39

How do I use the Fonts Generator?

Accepted Answer

Type your text, pick a style, then copy and paste it into your bio, caption, or comments.

Question 40

Why does a font look different on another device?

Accepted Answer

Some styles rely on Unicode characters that vary by device or platform. Try another style if a font looks off.

Question 41

Is there a character limit?

Accepted Answer

Yes. Keep text under 100 characters so the generator stays fast and readable.

Question 42

Is Face Finder available?

Accepted Answer

Face Finder is not running in the public build. It is reserved for a future Premium Pro release and does not process uploads or create jobs today.

Question 43

Can Premium Pro run Face Finder now?

Accepted Answer

No. Premium Pro can see the managed-feature gate, but no Face Finder model, GPU queue, upload, or search job is active in this release.

Question 44

Does Face Finder accept photos now?

Accepted Answer

No. The public build does not accept or process Face Finder uploads.

Question 45

How do I open my Profile dashboard?

Accepted Answer

Open the profile menu in the sidebar and choose Profile to review your plan, favorite people, and quests.

Question 46

How do I manage Premium or cancel?

Accepted Answer

Open the Premium page from the Profile menu to upgrade, cancel, resume, or renew your plan.

Question 47

Where can I change language or settings?

Accepted Answer

Open the profile menu and choose Settings or Language to update preferences.

Question 48

How do I upgrade or downgrade?

Accepted Answer

Open Settings and go to Billing. Use the billing help button to launch the Stripe Customer Portal, choose the plan you want, and review any proration before confirming.

Question 49

How do I cancel and what happens after?

Accepted Answer

Cancel in the Stripe billing portal. Your access stays active until the end of the current billing period, and you can re-activate anytime.

Question 50

Where do I find invoices or receipts?

Accepted Answer

All invoices and receipts live in the Stripe Customer Portal. Use the billing help button to view, download, or forward receipts.

Question 51

How do I update my payment method?

Accepted Answer

Update cards or bank details in the Stripe Customer Portal under Payment Methods. Changes apply to the next attempt automatically.

Question 52

What if my payment fails (past due)?

Accepted Answer

Stripe retries failed payments and sends reminder emails. Update your payment method in the portal and service returns once payment succeeds.

Question 53

Do you offer refunds?

Accepted Answer

Refunds are reviewed case by case. Contact support with your receipt and request details so we can review it.

Question 54

How does proration work when changing plans?

Accepted Answer

Stripe automatically prorates the difference when you change plans mid-cycle. The credit or charge appears on your next invoice before payment is collected.

Question 55

Taxes or VAT: what is shown on invoices?

Accepted Answer

Taxes or VAT are calculated by Stripe based on your billing address and appear as line items on each invoice.

Question 56

Where can I read the Terms of Service?

Accepted Answer

Open the Legal section from the footer to review Terms of Service and service rules.

Question 57

Where is the Privacy Policy?

Accepted Answer

The Privacy Policy explains how data is collected and used. You can open it from the Legal section in the footer.

Question 58

How do cookie preferences work?

Accepted Answer

Use Cookie Preferences to manage consent and see which cookies are in use.

Question 59

How do I contact support?

Accepted Answer

Use the Contact page to send a message to our support team.

Question 60

How do I report an issue or removal request?

Accepted Answer

Use the Report page and include the profile or post link so we can review it.

Question 61

How do I report a security vulnerability?

Accepted Answer

Use the Report a Vulnerability form with details and steps to reproduce the issue.

Question 62

What is InstaGet?

Accepted Answer

InstaGet helps people explore a celebrity-focused People Search and request supported public social results with short-lived media access when available.

Question 63

How can I apply for careers?

Accepted Answer

Visit the Careers page for open roles and application details.

Question 64

Where can I find the Blog?

Accepted Answer

Open the Blog to read guides, tips, and feature updates.

Perguntas frequentes

Perguntas frequentes (FAQ)

Operar o site e os serviços principais

Medir o desempenho

Expandir funcionalidades

Personalizar publicidade

Venda/partilha de informações pessoais (EUA)

Segurança e prevenção de abusos